Privacy Policy

International Taste Solutions Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.itstaste.com (Our site) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

DEFINITIONS AND INTERPRETATION

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site.
“Cookies” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
“Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
“We/Us/Our” means International Taste Solutions Ltd, a limited company registered in England under company number GB 6967368, whose registered address is Flavour Foundry, Abex Road, Newbury RG14 5EY.

INFORMATION ABOUT US

Our Site is owned and operated by (ITS) International Taste Solutions Ltd, a limited company registered in England under company number GB 6967368, whose registered address is Flavour Foundry, Abex Road, Newbury (Berkshire) RG14 5EY and whose main trading address is.

Our VAT number is VAT GB 980 5558 87.

Our Data Protection Officer is Sharon Jones and can be contacted by email at sharon@itstaste.com, by telephone on 01635 261920, or by post at Flavour Foundry Abex Road, Newbury RG14 5EY.

We are a member of the Craft Bakers Association (CBA) and European Specialist Sports Nutrition Alliance (ESSNA).

WHAT DOES THIS POLICY COVER?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such website before providing any data to them.

YOUR RIGHTS

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  • The right to be informed about Our collection and use of personal data.
  • The right of access to the personal data We hold about you (see section 12).
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you. We only retain your personal data for a limited time, as explained in section 6. If you would like Us to delete it sooner, please contact Us using the details in section 14.;
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to Us using your personal data for particular purposes; rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

WHAT DATA DO WE COLLECT?

Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies:

  • Name
  • Business/company name
  • Business Sector
  • Contact information: email addresses and telephone number
  • Web browser type and version
  • Operating system

A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

HOW DO WE USE YOUR DATA?

All personal data is processed and stored securely, for no longer than is necessary considering the reason(s) for which it was first collected. We will comply with our obligations and always safeguard your rights under the GDPR. For more details on security see section 7, below.

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, we may use your data for the following purposes:

  • Managing your Account
  • Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you).
  • Personalising and tailoring Our products for you.
  • Replying to emails from you.
  • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking on the Unsubscribe option, on any of our emails.
  • Send promotional email campaigns and newsletters.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email or telephone with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We may, however, retain certain of your personal data for compliance with applicable laws and regulations (e.g. for tax and audit purposes) and in accordance with our data retention rules. Where it is no longer required to retain data that can still identify you, we will either erase it so that you may no longer be identifiable.

HOW AND WHERE DO WE STORE YOUR DATA?

All personal data is securely stored at our premises in Newbury, UK. If any data is stored using third-party cloud providers, we ensure compliance with UK GDPR-approved safeguards.

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

We keep your personal data as specified below:

  • Customer records – Retained for 6 years after the last transaction (for legal and tax purposes).
  • Marketing data – Retained until consent is withdrawn or after 2 years of inactivity.
  • Website analytics data – Retained for 26 months.
  • After these periods, personal data is either securely deleted or anonymised so that it can no longer be linked to an individual.

We only share personal data with trusted third-party service providers where necessary, under the following legal bases:

  • Payment processing
  • Website hosting and analytics (e.g., cloud services, email marketing platforms like Mailchimp, Google Analytics, etc.)
  • Email marketing (only with your consent) IT security and data storage (Google, Microsoft 365)
  • These third parties are contractually obligated to protect your data in compliance with UK GDPR.

YOUR RIGHT TO WITHHOLD INFORMATION

You may access Our Site without providing any data at all.
You may restrict Our use of Cookies. For more information, see section 12 and Our Cookie Policy (below).

HOW CAN YOU ACCESS YOUR DATA?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and We will provide all information in response to your request free of charge. Please contact Us for more details at info@itstaste.com, or using the contact details below.

OUR USE OF COOKIES

Please refer to our Cookie Policy for precise information and management of cookies used on the site. Only a general explanation and examples are given below.

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.6, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Cookie: cookieconsent_status Third Party: N/A
Expiry: 365 days
Information: To hide the cookie, notice dialog box that appears on the site

Cookie: NID
Third Party: .google.com Expiry: N/A
Information: When creating a Google account or logging in, PREF, NID, HSID, APISID, SID, SSID, SAPISID, GAPS, LSID, BEAT and ULS cookies are stored on the computer in order to remain connected to your Google account when you visit its service again. While you are logged in and use plug-ins from other websites, such as ours, Google uses these cookies to improve your user experience.

Cookie: _gat
Third Party: .google.com Expiry: 1 minute
Information: Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.

Cookie: _gid
Third Party: .google.com Expiry: 24 Hours
Information: Used by Google Analytics to distinguish users.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

CONTACTING US

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@itstaste.com, by telephone on +44(0)163 526 1920, or by post at Flavour Foundry, Abex Road, Newbury, Berkshire, RG14 5EY. Please ensure that your query is clear, particularly if it is a request for information about the data, We hold about you (as under section 11, above).

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.